https://autellicare.com/blog/Practical guides on automated customer care.https://autellicare.com/blog/handing-over-from-ai-to-a-human-agent/https://autellicare.com/blog/handing-over-from-ai-to-a-human-agent/Sat, 31 Oct 2026 00:00:00 GMTA practical guide to deciding when automated replies should step aside, and how to make the handover feel seamless.